We continuously strive to improve our privacy measures and adhere to the latest regulations and best practices in data protection. Our team is devoted to creating a secure environment for all users, ensuring that your data is handled responsibly and ethically.

Privacy Policy

Effective Date: 11/1/25

Introduction

At Connect Path, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you use our website, purchase products or services, or interact with our business. By using our website or services, you consent to the practices described in this Privacy Policy.
This Privacy Policy complies with applicable federal and state laws, including the General Data Protection Regulation (GDPR) where applicable.

Information We Collect

Personal Information: When you submit forms, place orders, or contact us, we may collect personal information including your name, email address, phone number, company name, job title, billing address, and payment information.

Usage Data: We collect non-personal information such as your IP address, browser type, operating system, pages visited, and time spent on our website to improve our services and user experience.

Cookies: Our website uses cookies to enhance functionality and remember your preferences. You can control cookie settings through your web browser, though disabling cookies may limit certain website features.

How We Use Your Information

We use the information we collect to:
• Process and fulfill your orders for 5G routers, connectivity services, and related products
• Provide customer support, technical assistance, and installation services
• Respond to your inquiries and service requests
• Send important updates about your orders, services, and account
• Improve our website, products, and services
• Comply with legal obligations and enforce our terms of service
• With your consent, send promotional materials about our products, services, and partner offerings

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:
Service Partners: We share information with T-Mobile Business, Inseego, and other authorized partners solely to provide the services you request, such as cellular connectivity and device management.

Service Providers: Third-party contractors who assist with installation, order fulfillment, payment processing, shipping, and technical support. These providers are contractually obligated to protect your information.
Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect the rights, property, and safety of Connect Path, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
We may share aggregated, non-identifiable information about our users without restriction.

Payment Information Security

We use industry-standard SSL encryption to protect your payment information. When you save payment information for future orders or recurring billing, this data is encrypted and securely stored by our payment processor. Connect Path does not store complete credit card numbers on our servers.
For third-party payment methods (PayPal, Apple Pay, etc.), your payment information is processed directly by those providers. Please refer to their privacy policies for details on how they handle your data.

Your Rights and Choices

Marketing Communications: You may opt out of promotional emails by clicking the unsubscribe link in any marketing message or contacting us directly. Note that opting out of marketing does not affect service-related communications about your orders or account.
Access and Correction: You may request access to the personal information we hold about you and request corrections to inaccurate information.
Data Deletion: You may request deletion of your personal information, subject to our legal obligations to retain certain records for billing, warranty, and regulatory purposes.
Do Not Sell: We do not sell personal information to third parties.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Technical support records and order history may be retained to provide ongoing service and warranty support.

Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted to our website.

Third-Party Links

Our website may contain links to third-party websites, including manufacturer sites and carrier portals. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children under 13 years of age.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. For material changes, we may provide additional notice via email to registered users.

Contact Us

If you have questions about Connect Path, LLC Privacy Policy or wish to exercise your privacy rights, please contact us: [email protected]